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Business Communications

Delacom are experts in delivering cloud-based communication services for business customers.
We help our clients to engage with their customers, suppliers, partners, staff and each other. We provide a full range of business communication services including:
  • Business phone systems
  • Unified Communications and Collaboration
  • Contact Centres
  • Digital Engagement Solutions
  • Cloud Communications (UC and CC)
  • And all the network infrastructure changes you need to ensure the best possible experience is achieved.
If you are looking to improve or update your business communication systems or reduce costs we are here to help.
We install, configure and manage business communications services from the world’s leading providers to deliver end to end solutions which will save time, reduce costs, grow your business and improve customer experience.
Business communications
  • Business communications
  • Business communications
  • Business communications

Unified Communications

The telephone was a great invention back in 1876. But until recently, it’s evolution was pretty slow: For over 100 years, all you could do was talk.
Today, there are so many more ways in which we communicate. Email, text, chat, messaging, voice, video, and screen sharing are all ways in which we can enhance our unified communications.
Delacom are experts in bringing all of these unified communication capabilities together in a single experience.
We can help you exploit these capabilities to better serve your customers and work together more effectively.

Contact Center

Easy and Effective Communication with your customers is critical to your success. Social media makes it so easy to share bad experiences. Customers have high expectations which can be difficult to meet.
A modern contact centre needs its people to be able to connect with customers through many different communication channels:
  • Web Chat
  • Messaging
  • Email
  • Voice
  • Video
Delacom has over 25 experience in delivering contact centre solutions to help our customers survive and thrive. We work with the world’s leading Cloud Communication Contact Centre providers including Ring Central, 8×8 and Fuze to bring omnichannel contact to our customers.

Telephone Systems

We’ve yet to find a business that doesn’t rely on people being able to talk to each other. Voice continues to be the preferred channel for communication when there is something more complicated to be discussed.
Delacom are experts in cloud communications. We partner with the worlds leading providers such as Ring Central, 8×8 and Fuze to deliver the right service for our customers.
We have many years’ experience traditional telephone systems whether they be on-premise installations or hosted platforms.
We will work with you to identify the right approach for your business to ensure you can connect easily and cost-effectively.

Cloud Communications

The internet has changed the world and is opening up new possibilities for communication every day.
Years ago you may have used a roadmap to find your way. Today we use smartphones & apps such as Google or TomTom to get around. There are many advantages: Maps are always up to date and contain real-time information.
Communications systems are changing too. Cloud Communications release us from our offices & enables us to use all of our communication tools wherever we want.
Delacom are experts in Cloud Communications and can help you reduce costs, improve productivity and offer a better customer experience by advising on the best solution for your business.

Phone Lines & Connectivity

All communications rely upon the ability of systems to connect. From simple phone lines to ISDN, SIP, Broadband, ADSL, Fibre, FTTP, FTTC, Delacom provides the right connectivity to make your business efficient, productive and cost-effective.
From 2020, traditional ISDN and PSTN services will no longer be available for new supply in the UK. In 2025 BT and Openreach plan to withdraw these services completely.
Between now and then, your business needs to plan for replacing these services.
We can help you make the right choice and stay ahead of your competition with cost-effective solutions to communicate more effectively.

We provide a comprehensive range of services to connect you to the internet and the phone network:

Business communications
  • PSTN
  • ISDN
  • SIP Trunks
  • Internet Access
    • ADSL2 – Broadband speeds of up to 10 Mb/s
    • ADSL2+ – Broadband speeds of up to 30 Mb/s
    • FTTC – Fibre to the Cabinet – speeds of up to 76 Mb/s
    • FTTP – Fibre to the Premise –even higher speeds
  • Private Networking
    • Private Ethernet
    • Software Defined Networking (SDN)
    • Multi-Protocol Label Switching (MPLS) networks

We are offering a free review of your existing business communications set-up

For many of our customers, we’ve been able to reduce their business communications costs by up to 60% and at the same time brought them the benefits of a state of the art communications platform to support them in growing their business.
For more information please call 01473 526890

Let us help you maximise your efficiency and save you money

A Quick Read

Who got a Road Map for Christmas ?

A map is an important tool for efficient travel. But just as the traditional road atlas has been made obsolete by real time services like Google Maps, the traditional phone system is now an expensive legacy that holds back business. The internet brings many new ways to communicate, though voice continues to be a must-have option. But so many businesses are paying too much and [...]

By |February 18th, 2019|Categories: Uncategorized|0 Comments

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