Frequently Asked Questions

Cloud Communications Services are telecommunications applications which are delivered via the internet. Typically they include voice, video and collaboration tools which users can access through any internet connected devices. Generally they are provided on a pay as you use basis.

Unified Communications (UC) is a term given to an integrated suite of communication tools which might include voice, video, instant messaging, presence and mobility features. Key providers of Unified Communications services include RingCentral, 8×8, Fuze, Avaya, Cisco, Microsoft and Vonage.

Unified Communications as a Service (UCaaS) is a term describing the provision of unified communications tools on a ‘consumption’ or ‘pay as you go basis’. Typically UCaaS is delivered from ‘the cloud’ or the internet.

Contact Centre as a Service (CCaaS) is a term describing the provision of contact centre functionality on a ‘consumption’ or ‘pay as you go’ basis. Typically CCaaS is deliver from ‘the cloud’ or the internet. Leading providers of CCaaS include RingCentral, 8×8, Nice InContact and Fuze.

An IP Phone (or Internet Phone or VoIP phone) transmits telephone calls over an Internet Protocol (IP) network such as the Internet instead of connecting to the public telephone network (PSTN).

A Soft Phone is an application that runs on your PC or Smart device and provides all the functionality of a traditional telephone. Soft Phones enable you to make and receive phone calls using your keyboard / mouse / touch screen. Some Soft Phones enable you to control aspects of your deskphone from your PC.

Call quality is impacted by many different elements of a voip or cloud communications service. Essentially what is required is a clear and consistent path for data to be transmitted between the two people speaking. The issue is that we are usually trying to send voice traffic over a network designed to handle things like email or web traffic, transferring files or accessing data from different locations. In a data world, it doesn’t matter how fast the data travels, whether some of the data is a little delayed or even arrives out of sequence. Computers can put it all back together to make sense. Voice (and video) is very different. If the data doesn’t arrive in a timely manner in largely in the right order, then we can’t make sense of what someone is saying. Factors which impact voice quality includes available bandwidth (the speed at which we can transmit data), delay, loss and jitter. All of these aspects can be optimised through careful configuration of the network and all the components which form the end to end path between two phones.